Keliqo vs Tidio Lyro
Tidio is a customer service platform with live chat, ticketing and automated Flows; Lyro is its AI agent, which answers from your support content and hands conversations to your team inside Tidio. Lyro starts at $32.50 a month for 50 Lyro conversations, and every Tidio account gets 50 Lyro conversations free once. Keliqo has no help desk: it is AI product search and a chat assistant, at a flat price from €0, with 2,000 conversations for €19 a month.
Side by side
| Keliqo | Tidio Lyro | |
|---|---|---|
| Entry price | Free €0 (100 conversations a month). Start €19 a month for 2,000 conversations, Pro €119 for 20,000, Business €399 for 100,000. Excluding VAT. | Lyro AI Agent from $32.50 a month for 50 Lyro conversations. Help desk plans (live chat, ticketing) are priced separately. |
| What is counted | Conversation: one visitor chat of up to 20 messages. | Lyro conversation: any conversation with at least one Lyro reply, however many replies follow. |
| Free use | Free plan with 100 conversations a month. | 50 Lyro conversations free, once per account. Free help desk plan with 50 billable conversations. |
| Trial | 14 days, 1,000 conversations, no card. Then the Free plan. | 7-day free trial, no card. |
| Hand-off to people | "Contact a person" form, sent by email to you. No live chat inbox. | Live chat, ticketing and human handoff in Tidio, with desktop and mobile apps. |
| Channels | A chat widget on your website. An API for developers. | Live chat, email, Messenger, Instagram, WhatsApp. |
| Products | Product feeds (Google Merchant XML, CSV, Heureka XML), a Shopify store address, or pages of your site. Questions become filters over your catalog. | Lyro product recommendation with a paid Lyro plan. Native Shopify actions from the Growth plan. |
| AI model | Anthropic. | Claude (Anthropic) and Tidio's in-house models. |
Where Tidio is stronger
- A complete help desk: live chat for your team, ticketing, email, social channels and mobile apps.
- Lyro can perform actions, and Lyro Connect adds it to other help desks such as Zendesk.
- Flows for proactive messages and lead capture. Keliqo has none of these.
Where Keliqo is different
- One flat price counted in conversations: 2,000 for €19 a month, no add-ons to combine.
- Built around the product catalog: the question becomes filters, with one clarifying question when unsure and links to the products used.
- No help desk to set up when you only want answers about products and your pages.
Tidio facts as of 2026-11-06, taken only from the vendor's own pages: tidio.com/pricing/, tidio.com/ai-agent/. Prices are in USD as shown there and may have changed since. Keliqo facts are from this site.
No signup for the preview. Prices in EUR, excluding VAT.